At this appointment, your audiologist will give your hearing aids a thorough check-up to ensure everything is working smoothly. We'll clean the devices, change filters and clear any blockages. We'll inspect your ears for wax and connect your devices to our software to check for firmware upgrades. This is usually done every 6 months to keep your hearing experience at its best. A fee may apply if your devices are no longer under an aftercare plan.

Hearing Aids are sent to manufacturer 1 month before warranty expiry. Loaners devices may be available while yours are sent in for a service. Ensure to allow enough time before expiry of warranty. Out of warranty repairs incur costs from the manufacturer which we won't cover. It remains the hearing aid user's responsibility to check end of warranty date, and not rely on reminders from us.

Changes needed to your hearing aids. Costs vary depending on aftercare and Government Pension Card Holders. Contact us with any questions

Fitting of Lyric devices to existing Lyric clients. Appointment is covered under annual subscription, normally runs for 30min.

This appointment is for new Lyric clients. Phonak Lyric is a 100% invisible hearing aid, and delivers clear, natural sound. It is placed deep in the ear canal, and it provides clear, natural sound by utilising the natural anatomy of the ear. During this appointment, Therese will conduct a comprehensive hearing assessment to gain a baseline for your hearing loss. Therese will also measure your ear canal length and size to ensure you are a suitable candidate. A follow up appointment will be booked for the fitting.